Frequently Asked Questions
Q. What kind of pets do you care for?
A. Specializing in dog and cat care doesn't mean we won't look after your other pets. As long as it's not dangerous or illegal to own we will take care of your loved one.Peace of Mind Pet Sitting does reserve the right to decline care of pets that have a history of showing aggression, biting, fighting animals or people.
Q. What is the purpose of the Free In-Home Consultation?
A. You and your pets will meet me, Jeannie. The consultation takes about 30 - 60 minutes which we will discuss your pet(s) and both the pet and house service you desire, as well as go over necessary paperwork. If we both agree to continue with the business, Peace of Mind Pet Sitting will obtain two (2) copies of your house key, verify that they work, sign paperwork, and accept payment.
Q. Why are you requesting to keep two house keys?
A. Peace of Mind will hold keys for regular clients so we don't have to keep picking them up and returning them (there is a fee if we need to pick up or return). We prefer to pick up two sets of fully tested keys during our initial visit. The second key is kept in a secure location and is coded so no personal ID information is available. Keeping a key on file also allows us to provide last-minute or emergency visits when needed.
Q. What does background verified and insured mean?
A. I have submitted and passed a thorough background verification. I have no prior criminal history. In addition, because we are a professional pet care provider, I am covered by a liability insurance policy that protects you from monetary loss in the unlikely event we are responsible for any accidents that occur while caring for your pets.
Q. Do you administer medications to pets?
A. We will administer medication - pills and drops at no additional charge. We would be pleased to transport your pet to the veterinarian for any required injections for a nominal charge.
Q. When is payment due?
A. Payment is due at the initial consultation or prior to services rendered. For frequent services we can work out a payment schedule.
Q. What if I need to cancel?
A. Dog Walking clients: No cancellation fee if 48 hours notice given. If less than 48 hours, we would be happy to move your walk to another day during that same week if we have the availability.
Vacation Visit Clients & Overnight Clients: A cancellation policy will apply for all holiday bookings cancelled less than 6 weeks from the first date of the services booked. All other bookings will be assessed a fee if cancelled 3 weeks or less prior to the first date of the services booked. If, for any reason, a client chooses to return on an earlier date than booked, the client is responsible for the entire booking fee.
Q. Can I make last minute arrangements?
A. Absolutely! Overnight services book up quickly, so please try to allow two weeks advance notice. If we are unable to provide you with the service you request, we will do our very best to find the next best solution to meet your needs. Most important is that no animal goes uncared for, and no plans are cancelled!
Q. What happens if my pet becomes ill or injured while I'm away?
A. During our initial consultation, our clients complete a veterinary and emergency contact form for each pet under our care. If an illness or an emergency occurs, we will first contact your veterinarian, and transport them if necessary to your usual clinic, or to the emergency veterinary hospital, if needed. You will be notified about the situation as soon as possible. Peace of Mind Pet Sitting, LLC is not responsible for costs incurred from veterinary visits. Additional time spent transporting the pet and providing extra care is billed at a rate of $30.00 per hour.
Q. How will we be kept informed of our pet while we are gone?
A. I understand how important it is to have peace of mind that your pets are doing well. As part of our service, I provide clients with emails, text messages or voicemails upon request. Just let us know your preference and frequency you wish to receive these. You are also welcome to call me for updates.
Q. What happens if I'm delayed in returning home?
A. It is very important that you contact us immediately if you will be arriving home late from your trip. We will be happy to accommodate you.
Q. What happens when I get back from a trip?
A. Please inform us by calling, texting or e-mailing us. In addition to this, we will provide a Pet Report Card which includes a summary of your pet's visit.
Q.Where will you walk my dog?
A. This will be discussed during the Meet and Greet.
Q. What if there is an emergency in my home, unrelated to my pets?
A. I will contact you as soon as possible to discuss the situation. I also will have a contact provided by you to notify in case of emergencies. I will work with you to keep your pet safe and comfortable during the situation. I will not be held responsible for contacting anyone to repair the situation.
Q. Can we share pet sitting duties?
A. Unfortunately due to liability issues, we are not able to accommodate this request.
Q. How do we get started?
A. Call me at 303.264.7000 or email me to schedule your personal Pet Care Consultation.
A. Specializing in dog and cat care doesn't mean we won't look after your other pets. As long as it's not dangerous or illegal to own we will take care of your loved one.Peace of Mind Pet Sitting does reserve the right to decline care of pets that have a history of showing aggression, biting, fighting animals or people.
Q. What is the purpose of the Free In-Home Consultation?
A. You and your pets will meet me, Jeannie. The consultation takes about 30 - 60 minutes which we will discuss your pet(s) and both the pet and house service you desire, as well as go over necessary paperwork. If we both agree to continue with the business, Peace of Mind Pet Sitting will obtain two (2) copies of your house key, verify that they work, sign paperwork, and accept payment.
Q. Why are you requesting to keep two house keys?
A. Peace of Mind will hold keys for regular clients so we don't have to keep picking them up and returning them (there is a fee if we need to pick up or return). We prefer to pick up two sets of fully tested keys during our initial visit. The second key is kept in a secure location and is coded so no personal ID information is available. Keeping a key on file also allows us to provide last-minute or emergency visits when needed.
Q. What does background verified and insured mean?
A. I have submitted and passed a thorough background verification. I have no prior criminal history. In addition, because we are a professional pet care provider, I am covered by a liability insurance policy that protects you from monetary loss in the unlikely event we are responsible for any accidents that occur while caring for your pets.
Q. Do you administer medications to pets?
A. We will administer medication - pills and drops at no additional charge. We would be pleased to transport your pet to the veterinarian for any required injections for a nominal charge.
Q. When is payment due?
A. Payment is due at the initial consultation or prior to services rendered. For frequent services we can work out a payment schedule.
Q. What if I need to cancel?
A. Dog Walking clients: No cancellation fee if 48 hours notice given. If less than 48 hours, we would be happy to move your walk to another day during that same week if we have the availability.
Vacation Visit Clients & Overnight Clients: A cancellation policy will apply for all holiday bookings cancelled less than 6 weeks from the first date of the services booked. All other bookings will be assessed a fee if cancelled 3 weeks or less prior to the first date of the services booked. If, for any reason, a client chooses to return on an earlier date than booked, the client is responsible for the entire booking fee.
Q. Can I make last minute arrangements?
A. Absolutely! Overnight services book up quickly, so please try to allow two weeks advance notice. If we are unable to provide you with the service you request, we will do our very best to find the next best solution to meet your needs. Most important is that no animal goes uncared for, and no plans are cancelled!
Q. What happens if my pet becomes ill or injured while I'm away?
A. During our initial consultation, our clients complete a veterinary and emergency contact form for each pet under our care. If an illness or an emergency occurs, we will first contact your veterinarian, and transport them if necessary to your usual clinic, or to the emergency veterinary hospital, if needed. You will be notified about the situation as soon as possible. Peace of Mind Pet Sitting, LLC is not responsible for costs incurred from veterinary visits. Additional time spent transporting the pet and providing extra care is billed at a rate of $30.00 per hour.
Q. How will we be kept informed of our pet while we are gone?
A. I understand how important it is to have peace of mind that your pets are doing well. As part of our service, I provide clients with emails, text messages or voicemails upon request. Just let us know your preference and frequency you wish to receive these. You are also welcome to call me for updates.
Q. What happens if I'm delayed in returning home?
A. It is very important that you contact us immediately if you will be arriving home late from your trip. We will be happy to accommodate you.
Q. What happens when I get back from a trip?
A. Please inform us by calling, texting or e-mailing us. In addition to this, we will provide a Pet Report Card which includes a summary of your pet's visit.
Q.Where will you walk my dog?
A. This will be discussed during the Meet and Greet.
Q. What if there is an emergency in my home, unrelated to my pets?
A. I will contact you as soon as possible to discuss the situation. I also will have a contact provided by you to notify in case of emergencies. I will work with you to keep your pet safe and comfortable during the situation. I will not be held responsible for contacting anyone to repair the situation.
Q. Can we share pet sitting duties?
A. Unfortunately due to liability issues, we are not able to accommodate this request.
Q. How do we get started?
A. Call me at 303.264.7000 or email me to schedule your personal Pet Care Consultation.
